Helpful information

Dealing with debts and experiencing financial hardship can be very difficult but help is available. Did you know, repaying your debts can be affordable? Our teams have been expertly trained to help you. 

Here's how we can help you

Our friendly and professional teams will work with you to assess your affordability, any vulnerabilities you may have, and point you in the direction of many free charities that can offer you further support. Take a look below of some of the many charities that we work with. 

Affordability - we’ll assess your affordability and sustainability of repaying your debts.
Vulnerability – we’ll be able to assess whether you’d qualify as a vulnerable customer and whether you’d be eligible for extra help and support e.g. government benefits, winter fuel allowance, warm home discount.
Free debt charities – we work with the following debt charities to offer you free advice and support:
Debt charities:


0800 138 1111

Citizens Advice Bureau

National Debtline

Business Debtline


0300 123 3393 or SMS can be sent to 86463

The Trussell Trust

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)