Our complaints process for customers
If you feel we have let you down, we really want to hear from you so we can put things right and do better next time.
As an appointed representative, our customers benefit from the reassurance that our activities are fully FCA compliant. We also hold a full ISO9001 Quality Standards accreditation and are members of the Credit Services Association (CSA). All of this means you can trust how we conduct our business. We set ourselves a high standard for customer service and for achieving great consumer outcomes. For that reason, our complaints procedure has been designed in line with the very high standards set by the FCA for financial services organisations and we want to explain that here for you now.
Our Complaints Process
Your complaint is important to us. This page explains how we will handle your complaint and how we aim to reach a fair outcome.
Have you got a complaint?
Please contact us. Our teams will do their best to help you and resolve your complaint.